Target
10 days of work
Find the real cause
Once the map exists, a missed target stops being a mystery. You can trace exactly where the time went, and fix that, instead of adding another person.
An illustrative example. None of these delays needed more staff to fix.
10 days of work
10 days of work + 7 days waiting
Waiting for a laptop request that sits in a shared inbox
Contract re-typed from the HR system into payroll
Store manager sign-off chased on WhatsApp
An illustrative example. None of these delays needed more staff to fix.