“Sarah signs off first.”
Your systems record what happened, not why. Your ERP knows an invoice was paid. It doesn't know it waited a week because the one person who can approve it was away.
Business
Your people carry your business in their heads.
They know the workarounds, the exceptions and who really signs off. And they spend their days copying, chasing and re-typing. We give them that time back, so they can do the work only they can do.
Cape Town, South AfricaWhy AI hasn't helped yet
Why AI hasn't helped yet
The tools aren't the problem. The missing context is.
Building the AI is the easy part. It can't run a process it doesn't understand, and most of how your business works isn't written anywhere it can read.
“Everyone just knows.”
A new hire takes months to learn the real rules. So would an AI. People fill gaps with judgment and experience. Software drops whatever nobody told it, and breaks on the first exception.
“We’ll just hire another person.”
So companies add people to cover the gaps. Re-keying data, chasing approvals and fixing mismatches become someone's whole job. It works, until that person leaves.
What we do
We start with your people, not with technology.
We sit with the people who do the work and write down what they know.
Your people
The workarounds, exceptions and judgment calls. Why things happen.
Your systems
Payroll, HR, finance, ERP, spreadsheets. What happened, and when.
Your rules
Policies, approval limits, compliance. What is allowed to happen.
A living map of your operation
Kept current as your business changes, and owned by you.
How a decision gets made
The judgment stays with your people. The routine goes to the system.
Rules
Usually most steps
AI
A small slice
People
The decisions that matter
Find the real cause
Ask your business why, and get an answer.
New-hire onboarding should take 10 days. It takes 17.
An illustrative example. None of these delays needed more staff to fix.
See the example →Working with us
Map. Build. Run.
Map
We map how the work really runs and put a number on it.
Build
Senior engineers build it into the systems you already use.
Run
We keep it working as your business changes.
What we automate + our work
The back office, where the hours quietly go.
Our work
A multi-country restaurant group, automating its back office in one programme.
On paper vs in real life
Paying a supplier invoice
On paper: 4 steps · In real life: 1 hidden step, 4 unwritten rules
An illustrative example. Bongi, Lerato and the approval limit show the kind of unwritten rules we map.
See the example →Read the blog post →Meet Thandi
She's brilliant at her job. She spends most of her day not doing it.
Thandi runs payroll for a restaurant group. She knows every exception, every manager and every rule that isn't written down.
Same job. Same person. Nobody was replaced. Thandi just got her day back.
Thandi is an illustrative example based on the kind of work we automate.
See the example →The 2-minute test
If your best operations person resigned tomorrow, what would walk out with them?
Tick what's true in your business. There are no wrong answers; most companies tick more than half.
What next
Find the work that takes up your day.
Tick what's true in your business, or see how we map, build and run.
Start here
Give your people their time back.
- What you get
- Your process map, the cost, a fixed build quote
- Price
- Fixed fee, agreed upfront
- If you go ahead
- Fee credited to your build