3 days
Waiting for a laptop request that sits in a shared inbox
IT Operations automation
How do I automate IT admin like access requests and new-hire set-up?
Start by writing down how access requests, set-up and support tickets really run: the shared inboxes, the workarounds and who really approves access. Then plain rules handle the routine, like sending a new hire's laptop and access requests to the right person instead of leaving them in a shared inbox. AI is only used where it genuinely helps. Every step stays inside limits you set, and your people decide who gets access.
Cape Town, South AfricaHas the new hire got access?
Where we start
Has the new hire got access?
Access requests, set-up, support tickets.
We automate tasks, not jobs. The people stay; the copy-pasting goes.
Find the real cause
New-hire onboarding should take 10 days. It takes 17.
Where the 7 days went
2 days
Contract re-typed from the HR system into payroll
2 days
Store manager sign-off chased on WhatsApp
An illustrative example. None of these delays needed more staff to fix.
See the onboarding example →How a decision gets made
The judgment stays with your people. The routine goes to the system.
Your people make the decisions that need experience. Everything repetitive is handled by plain rules, and AI is only used where it genuinely helps. Every step stays inside limits you set.
Rules
Usually most steps
AI
A small slice
People
The decisions that matter
Illustrative. The audit gives your real split.
Our work
A multi-country restaurant group, automating its back office in one programme.
We work embedded with the client's teams, mapping and automating work across five departments: recruitment, payroll, learning, finance and IT. Client details stay confidential.
Support desk / Diagnosis
31,646 tickets across six months.
Clocking and scheduling made up about 24% of store tickets.
Clocking and scheduling had no guide behind either. This is a diagnosis from analysis; a delivered saving has not been measured.
Working with us
Map. Build. Run.
Three stages, each with a clear price and a clear result. You can stop after any of them.
Map
We map how the work really runs and put a number on it.
Build
Senior engineers build it into the systems you already use.
Run
We keep it working as your business changes.
Fixed fee, agreed upfront. The audit fee is credited to your first build.
See how it works →Start here
Give your people their time back.
- What you get
- Your process map, the cost, a fixed build quote
- Price
- Fixed fee, agreed upfront
- If you go ahead
- Fee credited to your build